Refund Policy
This page summarises when we refund purchases made on NovaVerto AI (novaverto.com). It supplements section 4 of our Terms of Service; if the two ever differ, the Terms prevail. Nothing here limits statutory rights that cannot be waived by contract.
1. Failed designs are credited back automatically
Every redesign costs a number of credits shown before you start it, charged when you start it. If the generation fails for any reason on our side — the AI provider errors, the job cannot be queued, or the photo is rejected by our safety check — the credits are returned to your account automatically, usually within a minute. You do not need to contact us. Failed designs are marked as such in My designs.
2. Credit packs
Credit packs are one-time purchases of digital content that is consumed as you use it. We refund a pack in full if you ask within 14 days of purchase and none of its credits have been used. Once any credit from a pack has been spent, the pack is non-refundable.
3. Subscriptions (Standard, Pro)
- First period: we refund the first payment of a new subscription in full if you ask within 14 days of starting it and have not used any of the credits it granted.
- Renewals: renewal payments are not refundable. To avoid a renewal, cancel from "Manage billing" before the end of the current period — you keep access and your remaining allowance until then, and nothing further is charged.
- Yearly plans: the 14-day rule above applies to the annual payment. After that, a yearly plan cannot be partially refunded for unused months; you can still cancel so it does not renew.
- Plan changes: upgrades are prorated by Stripe at the moment you upgrade; downgrades take effect at the end of the current period. Neither creates a refund.
4. What happens to credits when we refund
When a purchase is refunded, the credits it granted are removed from your account. If those credits have already been used (for example a partial refund granted at our discretion), your balance may go to zero but never below it.
5. Duplicate or mistaken charges
If you were charged twice for the same purchase, or a charge appears that you did not make, contact us and we will refund the duplicate or investigate the charge promptly.
6. How to request a refund
Email info@novaverto.com from the address on your account with the date of the purchase (or the Stripe receipt). We reply within 3 business days. Approved refunds are issued through Stripe to the original payment method and typically appear within 5–10 business days depending on your bank.
Please contact us before opening a dispute with your card issuer. Chargebacks filed without contacting us first may result in account suspension, as described in the Terms.
7. If we discontinue the Service
If we shut down NovaVerto AI entirely, we will refund the unused portion of any prepaid subscription period, as set out in the Terms.