Terms of Service

For accounts created before 14 September 2026, the updated section 5 (Your uploads) applies from 28 September 2026.

1. Who we are and what these terms cover

NovaVerto AI is an online service available at novaverto.com (the "Service") that lets you upload a photo of a room and receive AI-generated redesigns together with visually similar furniture and decor from third-party retailers. The Service is operated by Rastislav Bertusek, sole proprietor, Brackenweg 14, 5200 Brugg, Switzerland ("we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

We may update these Terms from time to time. Material changes are announced on the Service or by email at least 14 days before they take effect; continued use after that date means you accept the new Terms.

2. Accounts

You need an account to generate designs. You sign in with a one-time code we email you, or with your Google, Apple or Microsoft account; there is no password. You must be at least 16 years old, and at least 18 to buy credits or a subscription. Keep access to your email address and any Google, Apple or Microsoft account you sign in with secure; you are responsible for activity under your account. Provide a working email address — it is how you sign in and how we reach you about billing and your account.

3. Credits, plans and packs

Every redesign costs credits; the price of each option is shown before you start it. New accounts receive a small number of free credits to try the Service; we may change or withdraw the free allowance at any time. Credits have no cash value, are personal to your account and cannot be transferred or resold.

All credits expire. Every credit is valid for a limited time from the moment it is added to your account, as set out below, and credits that are not used by then are removed without refund. Each time you use credits, the ones that expire soonest are used first. Your account page shows your balance and when your next credits expire, and we email you a few days before a meaningful balance expires.

• Subscriptions (Standard, Pro) give you a monthly allowance of credits for a recurring monthly or yearly fee. The allowance is granted when each monthly invoice is paid; yearly plans are paid once a year and receive one month's allowance at the start of each month of the paid year. Each month's allowance expires at the end of that billing month and does not roll over, and any unused allowance expires when the subscription ends.
• Credit packs are one-time purchases. Pack credits are valid for 30 days from purchase. Buying another pack while earlier pack credits are still valid extends all of your unused pack credits to 30 days from the new purchase.
• Bonus and promotional credits — referral rewards, welcome offers and similar — are granted at our discretion under the terms of the promotion that awards them. Free, bonus and promotional credits are valid for 30 days from when they are granted and are never extended by a purchase.
• If a generation fails on our side the credits are automatically returned to your account. They keep the expiry date they had; if that date has already passed, they are returned as new credits valid for 30 days.

Prices are shown in US dollars on the pricing page and may exclude VAT or sales tax that Stripe adds at checkout depending on your country. We may change prices with at least 30 days' notice; changes apply from your next billing period.

4. Payments, cancellation and refunds

Payments are processed by Stripe; we never see or store your full card details. Subscriptions renew automatically at the end of each period until cancelled. You can cancel or change your plan at any time from "Manage billing" in the app. Cancellation takes effect at the end of the period you have already paid for; you keep access and your remaining allowance until then. Downgrades apply at the end of the current period; upgrades apply immediately with a prorated charge.

Because credits are consumed digital content, fees are generally non-refundable once credits from a purchase have been used. If you bought a credit pack or started a subscription within the last 14 days and have not used any of its credits, contact us and we will refund it. If a refund is issued, the credits it granted are removed from your account. Statutory rights that cannot be limited by contract are unaffected. See our Refund Policy for the full details.

If a payment fails we may retry it and, if it keeps failing, pause or cancel your subscription. Chargebacks initiated without contacting us first may result in account suspension.

5. Your uploads

You keep all rights to the photos you upload. You must own them or have permission to use them. By uploading you grant us a limited licence to store, process and transform your photos solely to provide the Service to you and to test and improve it as described in the Privacy Policy (including sending them to the AI model providers described there, which may keep them only as long as necessary and may not train AI models on them, and crops of the furniture in generated designs to our product-search provider). We never publish your uploads or use them for advertising. Do not upload photos that show identifiable people, personal documents, or unlawful, explicit or hateful content. Such uploads are automatically rejected and repeated attempts may lead to suspension.

6. AI-generated designs

Generated images are produced by an AI model and are for inspiration and planning only. They are not architectural, engineering or interior-design advice; check measurements, structural feasibility, safety and building rules before making changes to a real room. You may use the designs we generate for you for personal purposes and, on a paid plan, for your own business (for example presenting a concept to a client). You may not represent them as photographs of real spaces. Results vary between runs and may contain artefacts; we do not guarantee any particular output.

Community gallery. You can choose to publish a generated design to our public gallery. Publishing is opt-in per design. By publishing you confirm that you own or may use the original photo, and you grant us a non-exclusive, worldwide, royalty-free licence to display the render, its caption and your chosen byline on our website, in our sitemap and social previews, and to let visitors like and link to it, for as long as it stays published. Published renders are checked automatically for people and sensitive content and we may remove any post at our discretion. You can unpublish a design at any time from your workspace; unpublishing removes it from the gallery, though copies cached by search engines or visitors may persist for a while.

7. Product suggestions

Furniture and decor shown next to a design are found automatically by visual similarity from third-party retailers. We do not sell these products and do not guarantee their availability, price, dimensions, quality or delivery. Any purchase happens on the retailer's site under the retailer's terms. Some links may be affiliate links that earn us a commission at no extra cost to you.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful or to infringe others' rights;
• scrape, crawl or access the Service by automated means other than through the API described in section 9, resell it, or circumvent credit limits, rate limits or safety filters;
• reverse-engineer the Service or attempt to gain unauthorised access to it;
• use generated designs to build datasets for training competing models.

9. API access

We offer a programming interface (the "API") at api.novaverto.com so that your own software can use the Service. It is documented at novaverto.com/developers; the rate limits, credit prices and changelog published there form part of these Terms. This section applies whenever you create an API key, make a request with one, or connect an AI assistant or other app to your account. The rest of these Terms apply to the API exactly as they apply to the app.

• Keys are personal and confidential. API keys are issued to your account and act as you. Do not share or publish them, and do not ship them in software you distribute to others. You are responsible for every request made with your keys and for the credits those requests spend. If a key is exposed, revoke it at once from your account page; we may also revoke it.
• Connected apps. You can connect an AI assistant or another app (for example Claude, ChatGPT or Gemini) to your account by signing in and approving it. A connected app acts as you, on any plan: it can see your plan, credit balance, projects and designs, and start renders, product searches and videos, which spend your credits at the same prices as in the app. It cannot see your payment details, change your plan or sign in as you. You are responsible for what a connected app does with your account, so connect only apps you trust, and check the address shown on the approval page. You can disconnect an app at any time on your account page, and a connection you have not used for 90 days is disconnected automatically — you can connect the app again whenever you like. We may also disconnect one on the grounds set out under "Suspension and changes" below. What the app and its provider do with the information they receive is governed by their terms, not ours.
• Credits, plans and limits. Live keys spend your credits — on an Enterprise plan, your organisation's pool — at the prices in the documentation, which are the same as in the app. Section 3 applies, including the automatic refund when a generation fails on our side. Live keys are available on the Standard, Pro and Enterprise plans. The rate limits in the documentation apply per key; we may lower them for a key whose traffic degrades the Service for others.
• What you may build. You may integrate the Service into your own products and services and show, deliver or store the designs, product matches and videos it produces for your own users, on the conditions in section 6. You may not sell, rent, share or pool API keys, offer access to the API itself as a service, or use it to build a service whose main purpose is to substitute for the Service.
• Photos and data you send us. Section 5 applies to every photo submitted through the API as if you had uploaded it in the app. Where you submit photos on behalf of your own users, you confirm that you have the right and any consent needed to submit them and receive the results, that your users have been told how their data is handled — our Privacy Policy describes what we do with it — and that you remain responsible to them for your product. Whatever we send to a callback address you set is sent at your request: keep that address under your control and check our signature on what arrives. Where an assistant gives you a link to send a photo, that link accepts one photo into the account that asked for it and expires after 30 minutes; treat it like the upload button in the app, and do not pass it on.
• AI providers. Sections 5 and 6 and the rules on AI model providers in our Privacy Policy apply to API requests without change: photos are sent only to providers that do not train on them and keep them only as long as necessary.
• Test keys. Test keys return synthetic sample results, do not run the AI models and spend no credits. Sample results are illustrative only and must not be presented to anyone as real output.
• Suspension and changes. We may suspend or revoke a key or a connected app's access, or API access for an account, that is used in breach of these Terms or in a way that harms the Service or other users, or where we reasonably suspect abuse or a leaked key. We will say why unless the law prevents it. We may change the API; changes that break existing integrations are announced in the changelog on the documentation page at least 30 days before they take effect, unless a security issue requires a faster change.

10. Our intellectual property

The Service, its software, design, text and branding belong to us or our licensors and are protected by copyright and other laws. These Terms give you no rights in them beyond using the Service as intended.

11. Availability, changes and termination

We work hard to keep the Service available but do not guarantee uninterrupted operation. We may change or discontinue features, and may suspend or close accounts that breach these Terms. You can delete your account at any time from "My designs"; this cancels any active subscription and permanently deletes your designs and personal data as described in the Privacy Policy. If we discontinue the Service entirely, we will refund the unused portion of any prepaid subscription period.

Inactive accounts. We may permanently delete an account that has no active subscription and no unexpired credits once 90 days have passed since the latest of: the last time you used the Service while signed in (including through the API), the end of your last subscription, and the expiry of your last credits. Deletion removes the account together with its photos, designs and personal data, as when you delete it yourself. We email you at least 14 days before we do; signing in before the date in that email keeps your account, and any later use starts the 90 days again.

12. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent permitted by law we exclude all warranties, and our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, or for decisions you make based on generated designs or product suggestions. Nothing in these Terms limits liability for intent, gross negligence, or where the law does not allow it to be limited.

13. Governing law and disputes

These Terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Courts at our seat in Switzerland have jurisdiction, subject to any mandatory consumer-protection rules that give you the right to sue or be sued where you live. Please contact us first — most issues are resolved by email within a few days.

14. Contact

Questions about these Terms: info@novaverto.com